{"id":5078,"date":"2018-08-30T09:43:44","date_gmt":"2018-08-30T07:43:44","guid":{"rendered":"https:\/\/burksport.com\/faqs\/"},"modified":"2026-07-09T15:14:49","modified_gmt":"2026-07-09T13:14:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/burksport.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5078\" class=\"elementor elementor-5078 elementor-215\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af270c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af270c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b36f16\" data-id=\"6b36f16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30f7037 elementor-widget elementor-widget-konte-separator-dash\" data-id=\"30f7037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e0f6724\" data-id=\"e0f6724\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55ae9d0 elementor-widget elementor-widget-konte-heading\" data-id=\"55ae9d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c40373f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c40373f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-218a953\" data-id=\"218a953\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b31d2aa elementor-widget elementor-widget-konte-separator-dash\" data-id=\"b31d2aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-86ed6e2\" data-id=\"86ed6e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fbac2f elementor-widget elementor-widget-konte-heading\" data-id=\"4fbac2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Payments and Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-610c8d5 elementor-widget elementor-widget-konte-accordion\" data-id=\"610c8d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1011\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1011\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1011\">What payment methods do you accept and is online purchase secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1011\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1011\"><p>In our online store you can pay securely with <b>credit or debit card<\/b> (via Redsys\/CECA gateways), <b>PayPal<\/b>, as well as other popular local methods. All transactions are processed through a <b>256\u2011bit SSL\u2011encrypted<\/b> payment gateway, ensuring your data\u2019s protection. We also have anti\u2011fraud and <b>authentication <\/b>systems to verify payments. Your financial information is not shared with us, as the process is handled <b>securely and encrypted<\/b>. You can shop with total peace of mind: our customers\u2019 security is a priority. (In some cases your bank may show a temporary pre\u2011authorisation after purchase; it usually releases automatically in a few days.)     <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1012\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1012\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1012\">Can I get an invoice for my order with VAT itemised?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1012\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1012\"><p>Yes. All our orders to customers in Spain and the EU include the corresponding VAT, and we issue legal invoices. If you need an invoice in your company\u2019s name or with VAT\/CIF number, just indicate it when placing the order (filling in the fiscal data) or contact us after purchase. We will provide the official invoice with itemised VAT that meets Spain\u2019s tax requirements.<br\/>   <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1013\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-1013\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1013\">How can I use a discount code or gift card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1013\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1013\"><p>If you have a <b>promotional discount <\/b>code or <b>gift card<\/b>, you can apply it on the cart\/checkout page before completing payment. You will see a field to enter the code; after entering and confirming it, your order total will recalculate showing the applied discount. Keep in mind that:  <\/p><ul><li aria-level=\"1\">Only one <b>code can be used per order<\/b>, unless otherwise indicated by a special promotion.<\/li><li aria-level=\"1\">Some promotions are not combinable with each other or have restrictions (e.g., they may not apply to already discounted products).<\/li><li aria-level=\"1\">B\u00dcRK <b>gift cards<\/b> have no expiration and can be used on multiple purchases until their balance is exhausted.<\/li><\/ul><p>If you have any problem entering your code or doubt about its validity, <b>contact us<\/b> before finalising the purchase and we will help you apply it correctly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98040ff elementor-widget elementor-widget-konte-accordion\" data-id=\"98040ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1591\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1591\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1591\">To which countries does B\u00dcRK ship and what are the shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1591\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1591\"><p>We ship orders throughout Spain (the Peninsula, the Balearic Islands, the Canary Islands, Ceuta, and Melilla) and to most European countries. Standard shipping rates for mainland Spain are <b>\u20ac4.99,<\/b> with an estimated delivery time of <b>2\u20133 days<\/b>. Shipping to the Balearic Islands costs <b>\u20ac9.99<\/b> (3\u20135 days), and to the Canary Islands, Ceuta, and Melilla <b>, \u20ac20.75<\/b> (5\u20137 days). Shipments to the rest of Europe (EU) have a flat rate of <b>\u20ac15.99 and<\/b> arrive in approximately <b>3\u20135 days<\/b>. (For special destinations or large-volume orders, we can provide custom quotes. Contact us for more details.)    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1592\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1592\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1592\">Do you offer free shipping or special shipping promotions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1592\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1592\"><p>We periodically launch free\u2011shipping promotions in the online store (for example, on orders above a certain amount). These offers may vary by season. If your purchase qualifies for free shipping, it will be applied automatically at checkout. Keep in mind that if you return an order that benefited from free shipping, we will deduct the standard outbound shipping cost from the refund. (See the Returns section for more details.)<br\/>   <i>(See the Returns section for more details.)<\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1593\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-1593\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1593\">How long does it take to process and receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1593\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1593\"><p>We prepare all orders within <b>1\u20112 business days<\/b>. Once shipped, transit time depends on the destination: <b>24\u201148 hours<\/b> for mainland Spain, <b>3\u20115 days<\/b> for the Balearic Islands, <b>5\u20117 days<\/b> for the Canary Islands\/Ceuta\/Melilla, and around <b>3\u20115 days <\/b>for EU shipments. During promotional campaigns or high\u2011demand periods, preparation may take slightly longer, but we always strive to meet these estimated times. We will send you an email with the tracking number as soon as your order leaves our warehouse so you can follow the delivery at all times.   <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1594\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-1594\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1594\">Do you ship internationally outside Europe?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1594\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1594\"><p>Currently, our regular shipments cover Spain and EU countries. For orders to other international destinations (or special high\u2011volume orders), we invite you to <b>contact us directly<\/b>. We will do our best to serve customers in other regions, evaluating shipping options case by case. Note that transport costs, taxes and international duties will be borne by the customer in those cases.   <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3abdcde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3abdcde\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d95a369\" data-id=\"d95a369\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6decf71 elementor-widget elementor-widget-konte-separator-dash\" data-id=\"6decf71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f2a115\" data-id=\"1f2a115\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c5721d elementor-widget elementor-widget-konte-heading\" data-id=\"9c5721d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5139a5a elementor-widget elementor-widget-konte-accordion\" data-id=\"5139a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-8511\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-8511\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-8511\">What is B\u00dcRK\u2019s returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-8511\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-8511\"><p>At B\u00dcRK, we want you to be just as satisfied with your purchase as you are with your next game. If something isn\u2019t right, you have <b>15 calendar days<\/b> from the date you receive your order to <b>request an exchange or return<\/b>. This period complies with European regulations on the right of withdrawal for distance purchases. The main conditions for accepting a return are:   <\/p><ul><li aria-level=\"1\">The product must be <b>unused<\/b>, in immaculate condition, <b>clean, and with its original packaging and intact tags<\/b>.<\/li><li aria-level=\"1\">Some items <b>cannot be returned by nature<\/b>: for example, <b>custom\u2011made products<\/b>, and <b>unsealed hygiene items<\/b> (e.g. grips or overgrips whose packaging has been opened) cannot be returned.<\/li><li aria-level=\"1\">B\u00dcRK reserves the right to refuse returns that do not meet these state and time conditions, or that show improper use.<\/li><\/ul><p>If the requirements are met, we accept both <b>refunds <\/b>and <b>exchanges <\/b>(e.g., for another size or model), as you prefer. Remember that the customer assumes the cost and responsibility of return shipping, so we recommend using a certified courier service with tracking and insurance. If the return is due to our error or a defective product, of course we will cover the return shipping costs.  <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-8512\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-8512\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-8512\">How do I process a return or exchange step by step?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-8512\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-8512\"><p>We have simplified the process so it is easy:<br\/><\/p><ol><li aria-level=\"1\"><b>Request a return\/exchange:<\/b> If you registered when you made your purchase, log in to your B\u00dcRK customer account. Under &#8221; <b>My Account&#8221; \u2192 &#8220;Orders<\/b>,&#8221; select the order and the item you wish to return, then click <b>&#8220;Request Return<\/b>. <b>&#8220;<\/b> If you don\u2019t have an account or prefer direct assistance, <b>contact us<\/b> by email at support@burksport.com or via WhatsApp\/phone at <b>+34 608 971 527, providing <\/b> your order number and the reason for the return.  <\/li><li aria-level=\"1\">Instructions and shipment: We will provide you with a return code (RMA) and the shipping address to which you must send the item. Pack the product securely, include a copy of the invoice or order confirmation inside the package, and write the return code both inside and outside the package. You must send the package prepaid (postage\/shipping price paid by you) to the indicated address. Our headquarters is in Madrid, Spain. Note: keep the shipping receipt and make sure to use a tracked service to avoid setbacks.   <\/li><\/ol><p><b>Verification and Refund\/Exchange:<\/b> Once we receive the package, our team will check the condition of the returned product within a few days. If everything is in order, we will <b>authorize the refund or arrange for the new product to be shipped<\/b> in the case of an exchange. The refund (if applicable) will be issued within a maximum of <b>15 days<\/b> from receipt and verification of the item, using the same payment method you used. We\u2019ll notify you by email once we\u2019ve processed the return, and you\u2019ll see the credit reflected in your payment method shortly thereafter (the exact timing may depend on your bank or financial institution). For exchanges, we\u2019ll provide you with a new tracking number for the replacement product.    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-8513\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-8513\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-8513\">How will I receive the refund and how long will it take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-8513\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-8513\"><p>Refunds are <b>always<\/b> issued <b>to the original payment method<\/b> (whether it&#8217;s a credit card, PayPal, etc.). Once the return has been approved after we inspect the item, we will issue the refund within a maximum of <b>15 days<\/b>. Once we process the refund, <b>it may take a few business days<\/b> to appear in your account, depending on your bank or payment provider. We\u2019ll send you a refund confirmation, and if you don\u2019t see the credit in your account after a few days, we recommend contacting your bank (sometimes they hold transactions for a few days). In any case, we\u2019re here to help you confirm the transaction.    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-8514\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-8514\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-8514\">What should I do if I receive a defective or incorrect product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-8514\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-8514\"><p>Although our products undergo strict quality controls, if for any reason <b>you receive an item that is defective<\/b>, damaged, or different from what you ordered, we apologize. Please <b>contact us immediately<\/b> (preferably with photos of the problem) and we\u2019ll resolve the issue. In these cases, we\u2019ll arrange to pick up the defective product and send you a new one at no additional cost to you, or we\u2019ll process the return and issue a full refund if you prefer. Please note that claims for shipping damage or shipping errors should be made as soon as possible (ideally within <b>7 days<\/b> of receipt). Your satisfaction is our top priority, so we\u2019ll do everything we can to resolve the issue quickly.    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fbb0b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fbb0b6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20abb2d\" data-id=\"20abb2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fb59a4 elementor-widget elementor-widget-konte-separator-dash\" data-id=\"7fb59a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b3d58a\" data-id=\"0b3d58a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b05d2b8 elementor-widget elementor-widget-konte-heading\" data-id=\"b05d2b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Product Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a721283 elementor-widget elementor-widget-konte-accordion\" data-id=\"a721283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1751\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1751\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1751\">What warranty do B\u00dcRK paddles and other products have?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1751\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1751\">All our products have limited warranty against manufacturing defects. Coverage duration varies by product category:<br\/> \n<ul>\n \t<li aria-level=\"1\">Pickleball paddles: 6\u2011month warranty for manufacturing or material defects. This means that if your paddle shows any abnormal structural problem during that period, we will resolve it (by repair or replacement with a new unit).  <i>This 6\u2011month duration is in line with premium industry standards.<\/i><\/li>\n \t<li aria-level=\"1\">Textile and accessories: 90\u2011day warranty against manufacturing defects on our technical apparel, grips, covers or other accessories.<\/li>\n \t<li aria-level=\"1\">Pickleball balls: No explicit defect warranty. As is common in the sector, balls have a very limited lifespan due to the intense use they undergo (constant impacts, spin, abrasive surfaces, temperature changes, etc.), making it impossible to offer a warranty. Pickleball balls usually last about 10 to 30 matches before wearing out or breaking, so regular replacement is normal.  <\/li>\n<\/ul>\nNote that the warranty covers only manufacturing defects or intrinsic product failures. It does not cover normal wear from continued use, nor accidental damage or improper use. For example, wear marks on the paddle surface due to play, gradual loss of texture or graphics over time, dents from dropping the paddle, or modifications made to the product are not covered. If you experience a problem, you must be the original purchaser and present your proof of purchase (invoice) to make the warranty effective, as it is personal and non\u2011transferable to subsequent owners.  \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1752\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1752\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1752\">How do I file a warranty claim if I have a defective product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1752\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1752\">If you suspect that your paddle (or other product) has a manufacturing defect covered by warranty, please contact us as soon as possible, providing purchase details (order number, date) and a description of the problem. It\u2019s helpful to attach photos or videos showing the defect. Our technical team will evaluate your case individually. If the defect is confirmed, we will indicate the next steps: we will usually require you to send us the product for inspection and, after verification, we will repair or replace it as appropriate. Shipping costs in an approved warranty claim are covered by us. If your item is finally replaced by a new one, note that the original warranty is not renewed from zero; it remains unique per product (i.e., once you receive a replacement, that new unit is covered until completing the remaining period from the original purchase, or the legal minimum).     \n\nIn any case, our priority is that you have B\u00dcRK gear in perfect condition.<br\/>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1753\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-1753\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1753\">Why don\u2019t pickleball balls have a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1753\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1753\">We understand it may be surprising that balls aren\u2019t covered, but this is standard in the pickleball industry. Balls undergo inherent game wear: constant impacts, extreme spin and external factors (court surface, climate, humidity) that inevitably shorten their useful life. Even with high\u2011quality materials, it\u2019s normal for a ball to crack or lose bounce after a certain number of matches. For that reason, practically all brands exclude balls from warranty (except very rare cases of manufacturing defects detected before use). At B\u00dcRK we ensure our balls leave the factory defect\u2011free, but we cannot guarantee how long each one will last in play. As a reference, it\u2019s common to change balls after 10\u201130 matches depending on usage intensity.<br\/>     \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed63fbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed63fbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5603c1d\" data-id=\"5603c1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69a69da elementor-widget elementor-widget-konte-separator-dash\" data-id=\"69a69da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45a5e8f\" data-id=\"45a5e8f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9168df7 elementor-widget elementor-widget-konte-heading\" data-id=\"9168df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Product and Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5426852 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5426852\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a2cc91a\" data-id=\"a2cc91a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c622d7 elementor-widget elementor-widget-konte-separator-dash\" data-id=\"4c622d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1c6007e\" data-id=\"1c6007e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f922a25 elementor-widget elementor-widget-konte-accordion\" data-id=\"f922a25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2611\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-2611\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2611\">Where are B\u00dcRK paddles made?<br\/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2611\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2611\"><p>Our paddles are conceived and developed in Spain, where we combine the insight of professional players with cutting\u2011edge materials engineering. Production is handled by international partners selected for their excellence. Every paddle undergoes rigorous quality checks\u2014first at the factory and again at our Madrid facility\u2014before it reaches your hands. This ensures a product of global premium calibre, true to B\u00dcRK\u2019s innovative DNA, regardless of the assembly country.<br\/>   <\/p><ul><li aria-level=\"1\">Pickleball paddles: 6\u2011month warranty for manufacturing or material defects. This means that if your paddle shows any abnormal structural problem during that period, we will resolve it (by repair or replacement with a new unit).  <i>This 6\u2011month duration is in line with premium industry standards.<\/i><\/li><li aria-level=\"1\">Textile and accessories: 90\u2011day warranty against manufacturing defects on our technical apparel, grips, covers or other accessories.<\/li><li aria-level=\"1\">Pickleball balls: No explicit defect warranty. As is common in the sector, balls have a very limited lifespan due to the intense use they undergo (constant impacts, spin, abrasive surfaces, temperature changes, etc.), making it impossible to offer a warranty. Pickleball balls usually last about 10 to 30 matches before wearing out or breaking, so regular replacement is normal.  <\/li><\/ul><p>Note that the warranty covers only manufacturing defects or intrinsic product failures. It does not cover normal wear from continued use, nor accidental damage or improper use. For example, wear marks on the paddle surface due to play, gradual loss of texture or graphics over time, dents from dropping the paddle, or modifications made to the product are not covered. If you experience a problem, you must be the original purchaser and present your proof of purchase (invoice) to make the warranty effective, as it is personal and non\u2011transferable to subsequent owners.  <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2612\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-2612\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2612\">How do I choose the right pickleball paddle for me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2612\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2612\"><p>Choosing a paddle depends on your playing level, style and personal preferences. We recommend considering:<br\/> <\/p><ul><li aria-level=\"1\">Paddle weight: Lighter paddles offer greater manoeuvrability and speed, while heavier ones provide more power. If you\u2019re a beginner, a medium\u2011weight paddle can give you good balance <\/li><li aria-level=\"1\">Shape and core size: We offer models with different geometries. A wide\u2011body (oversize) paddle will have a larger sweet spot and be more forgiving\u2014ideal for better ball control. A more elongated paddle can provide greater reach and power, favoured by offensive players.  <\/li><li aria-level=\"1\">Materials and surface: Our paddles incorporate high\u2011quality carbon and fibreglass faces. For example, rough carbon faces help achieve more spin on the ball, while a polymer honeycomb core gives a balanced touch between control and power. <\/li><li aria-level=\"1\">Grip (handle): Pay attention to grip thickness and length. You should be able to hold the paddle comfortably; if you have large hands, you may prefer a thicker or longer grip. All our handles come with a comfortable, absorbent grip and are customisable (you can add overgrips to adjust thickness to your taste).  <\/li><\/ul><p>If you\u2019re unsure between several models, don\u2019t hesitate to consult us! We\u2019ll be happy to guide you. You can also check the detailed descriptions of each paddle on our website, where we indicate the technical specs and the type of player each paddle is recommended for. We want you to find your ideal court partner. \ud83d\ude09    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2613\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-2613\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2613\">How do I care for and maintain my paddle to make it last longer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2613\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2613\"><p>B\u00dcRK pickleball paddles are built to withstand intensive use, but basic care will help prolong their life and performance:<br\/><\/p><ul><li aria-level=\"1\">Regular cleaning: After playing, clean the paddle face with a soft, slightly damp cloth. If it has embedded dirt, use a little mild soap and warm water, then dry well. Avoid aggressive chemicals that could damage the finish; mild soap and water are enough. Keeping the hitting surface free of dust or sand preserves its texture and ball grip.  <\/li><li aria-level=\"1\">Avoid extreme temperatures: Don\u2019t leave your paddle exposed for hours in blazing sun, inside a hot car, or outdoors in freezing winter. Excessive heat can warp composite materials, and extreme cold can make them more fragile. Always store it after play in a cool, dry place.  <\/li><li aria-level=\"1\">Use a cover or protector: We recommend storing the paddle in a padded cover when not in use. This protects it from accidental knocks during transport and from moisture. If you tend to rest the paddle on the ground between points, consider using an edge guard or be careful not to hit it against hard surfaces, as the edge is sensitive  <\/li><li aria-level=\"1\">Check the grip regularly: The grip (handle tape) wears out with use and absorbs sweat. Replace it or add a new overgrip when it loses tackiness or comfort. A good grip lets you control the paddle better and prevents it from slipping, which also avoids unnecessary drops or knocks to the paddle.  <\/li><\/ul><p>With this care, your paddle will maintain its optimal performance longer. And remember: although paddles are durable, they\u2019re not made to hit the ground or net. A strong impact against hard surfaces can damage it (and that\u2019s not covered by the warranty as it\u2019s considered misuse). Treat it well and it will reward you on court!   <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2614\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-2614\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2614\">What is the approximate lifespan of a pickleball paddle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2614\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2614\"><p>Paddle durability depends greatly on playing frequency, player style and care. Generally, a casual player who plays a couple of times a week can use the same paddle for 2\u20113 years before noticing performance loss. In contrast, an intensive player (e.g., playing daily or competing regularly) may need to renew their paddle every 1 to 1.5 years to maintain peak performance, as continuous use causes the core and surface to lose liveliness. As a rule of thumb in the sector, pickleball paddles are estimated to last 1 to 5 years.   <\/p><p>You\u2019ll notice it\u2019s time for a new paddle if: the surface has lost grip and you no longer impart as much spin, the core has softened and you feel less power or \u201cpop\u201d when hitting, or visible cracks\/damage appear. Still, many players keep their paddles as backups even after getting a new one, especially if wear is gradual and there\u2019s no break. At B\u00dcRK we strive to use durable materials, but no sports gear lasts forever. If your paddle no longer performs as you wish, it might be time to check out our new releases \ud83d\ude09. We\u2019ll be glad to help you choose your next playing partner!    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2615\" class=\"konte-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"konte-tab-content-2615\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2615\">How often should I change pickleball balls?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2615\" class=\"konte-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2615\"><p>As mentioned above, balls wear out quickly. Under normal playing conditions, a good\u2011quality pickleball can last about 10 to 30 matches before it starts to deteriorate. Factors like stroke force, court surface (hard, rough courts wear balls faster), temperature (cold can crack them sooner) or even playing singles vs doubles (fewer rallies in singles) will influence their lifespan. You should replace balls when you notice any of these signs:<br\/>   <\/p><ul><li aria-level=\"1\">Visible cracks or fissures: Rotate the ball and inspect it; if you see cracks, change it immediately (for safety and performance).<\/li><li aria-level=\"1\">Loss of pressure\/bounce: If the ball has lost the lively bounce it had when new and now stays \u201cdead\u201d or flattened on bounce, it\u2019s likely worn even if you don\u2019t see cracks.<\/li><li aria-level=\"1\">Deformations: Some balls may deform slightly with intensive use, becoming somewhat oval. This affects flight and bounce, so it\u2019s best to replace them. <\/li><\/ul><p>Always keep spare balls on hand. Many players rotate several balls during play to wear them more evenly. In training or recreational matches, it\u2019s normal to use the same ball until it breaks; in official competitions, balls are changed more often to ensure maximum consistency. In short, change balls as soon as you detect significant wear\u2014playing with worn balls not only worsens the experience but can even increase injury risk by forcing stronger strokes.   <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df70a91 elementor-widget elementor-widget-konte-heading\" data-id=\"df70a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Professional Clients (B2B)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91afeca elementor-widget elementor-widget-konte-accordion\" data-id=\"91afeca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1521\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1521\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1521\">I\u2019m a club\/school\/store\u2014can I buy wholesale or become a B\u00dcRK distributor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1521\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1521\">Yes, absolutely! At B\u00dcRK we cater to individual players and professional clients alike. If you represent a sports club, academy, school or are a retail distributor interested in our products, we\u2019ll be delighted to collaborate. We offer special wholesale terms and distribution programs for partners. Some advantages include volume discounts, up\u2011to\u2011date product catalogues, promotional material and personalised support.    \n\nTo start a B2B relationship with us, contact us at info@burksport.com (or via our distributor web form) indicating your entity\u2019s name, operating region and which products interest you. Our sales team will reply with information about the B\u00dcRK partner program, requirements and wholesale rates. We\u2019re proud to support pickleball\u2019s growth, so whether you want to resell our paddles in your shop, equip your academy\u2019s students or host tournaments with B\u00dcRK gear, we\u2019ll make it easy for you.  \n\nNote: Currently, as a Spanish company, we\u2019re looking to expand especially across Europe. We seek international collaborators to bring B\u00dcRK quality to players in different European countries. If that\u2019s you, don\u2019t hesitate to contact us\u2014we speak Spanish and English and can adapt to your market. Become part of the B\u00dcRK family and let\u2019s grow pickleball together!   \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1522\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1522\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1522\">Do you offer sponsorships or collaborations for professional players or events?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1522\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1522\">Yes, B\u00dcRK is committed to the sport\u2019s development. We evaluate sponsorship proposals for both standout (professional or emerging) players and tournaments, events and other pickleball initiatives. If you\u2019re a high\u2011level player interested in being sponsored by B\u00dcRK, you can send us your athletic profile (ranking, achievements, social media, etc.) and a cover letter. Likewise, if you\u2019re organising a tournament, local league, training camp or other event and are seeking sponsors\/material, we\u2019ll be happy to study the collaboration.   \n\nEach case is analysed individually according to our annual marketing budget and strategy. The idea is to support projects aligned with our values of sporting excellence, innovative spirit and community growth. Don\u2019t hesitate to write to us with your proposal! The contact email for these matters is info@burksport.com   \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Orders and Shipping Payments and Security What payment methods do you accept and is online purchase secure? In our online store you can pay securely with credit or debit card&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5078","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - B\u00dcRK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/burksport.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - B\u00dcRK\" \/>\n<meta property=\"og:description\" content=\"Orders and Shipping Payments and Security What payment methods do you accept and is online purchase secure? 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In our online store you can pay securely with credit or debit card&hellip;","og_url":"https:\/\/burksport.com\/en\/faqs\/","og_site_name":"B\u00dcRK","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61581431412027","article_modified_time":"2026-07-09T13:14:49+00:00","og_image":[{"width":1890,"height":1417,"url":"https:\/\/burksport.com\/wp-content\/uploads\/2025\/10\/LOGO-BURK-CON-ISOTIPO.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"18 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/burksport.com\/en\/faqs\/","url":"https:\/\/burksport.com\/en\/faqs\/","name":"FAQs - B\u00dcRK","isPartOf":{"@id":"https:\/\/burksport.com\/en\/#website"},"datePublished":"2018-08-30T07:43:44+00:00","dateModified":"2026-07-09T13:14:49+00:00","breadcrumb":{"@id":"https:\/\/burksport.com\/en\/faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/burksport.com\/en\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/burksport.com\/en\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/burksport.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/burksport.com\/en\/#website","url":"https:\/\/burksport.com\/en\/","name":"B\u00dcRK","description":"L\u00ednea de palas de pickleball de alto rendimiento. Potentes. Precisas. Innovadoras. 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