{"id":5402,"date":"2025-07-24T12:59:54","date_gmt":"2025-07-24T10:59:54","guid":{"rendered":"https:\/\/burksport.com\/after-sales-policy\/"},"modified":"2026-07-09T15:13:09","modified_gmt":"2026-07-09T13:13:09","slug":"after-sales-policy","status":"publish","type":"page","link":"https:\/\/burksport.com\/en\/after-sales-policy\/","title":{"rendered":"After-sales policy"},"content":{"rendered":"\n

We want you to enjoy your purchase as much as your next game. If something doesn’t fit, we explain step-by-step how to proceed-and what our warranty does (or doesn’t) cover. <\/h4>\n\n
\n\n

1. WITHDRAWAL PERIOD<\/strong><\/h3>\n\n

You have 15 calendar days<\/strong> from the date you receive your order to request an exchange or return.<\/p>\n\n

\n\n

2. HOW TO INITIATE THE RETURN<\/strong><\/h3>\n\n
    \n
  1. Through the “Contact” section of the web site.
    <\/strong>\n
      \n
    • Fill in your data, indicate in the subject “RETURN” and send.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Or contact us directly:<\/strong>
      <\/strong>\n
        \n
      • E-mail: support@burksport.com<\/li>\n\n\n\n
      • Tel.\/WhatsApp: +34 608 97 15 27<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n

        You will receive a return code<\/strong> and confirmation of the shipping address.<\/p>\n\n

        Remember:<\/strong> the customer assumes the cost and responsibility for the return transport. Always use a certified and insured service. <\/p>\n\n

        \n\n

        3. PRODUCT REQUIREMENTS<\/strong><\/h3>\n\n
          \n
        • Must arrive unused, clean and with original packaging\/labels<\/strong>.<\/li>\n\n\n\n
        • We do not accept returns of:
          \n
            \n
          • Customized or made-to-order items.<\/li>\n\n\n\n
          • Unsealed hygiene products (e.g., open grips).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n

            B\u00dcRK reserves the right to refuse returns that do not meet these conditions.<\/p>\n\n

            \n\n

            4. SHIPPING ADDRESS<\/strong><\/h3>\n\n

            Write us at support@burksport.com to open the incident, provide you with a return code<\/strong> and we will give you the shipping address. <\/p>\n\n

            Include a copy of your invoice<\/strong> or confirmation email and write the return code<\/strong> both inside and outside the package. We are not responsible for damage or loss in transit. <\/p>\n\n

            \n\n

            5. REFUNDS<\/strong><\/h3>\n\n
            Situation<\/strong><\/td>Amount we reimburse\u00b9<\/strong><\/td><\/tr>
            You return the entire<\/strong> order and paid<\/strong> shipping.<\/td>Order total minus initial shipping costs<\/td><\/tr>
            Return the entire<\/strong> order with free shipping<\/strong><\/td>Order total minus standard shipping rate<\/td><\/tr>
            You return part of the<\/strong> order<\/td>Value of returned items<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

            \u00b9 Refunds are issued within a maximum of 15 days<\/strong> after we receive and verify the item, using the same payment method.<\/p>\n\n

            \n\n

            6. PRODUCT WARRANTY<\/strong><\/h3>\n\n
            Category<\/strong><\/td>Coverage<\/strong><\/td>Duration<\/strong><\/td><\/tr>
            Paddles<\/strong><\/td>Manufacturing defects<\/td>3 years<\/td><\/tr>
            Textile & Accessories<\/strong><\/td>Manufacturing defects<\/td>3 years<\/td><\/tr>
            Balls<\/strong><\/td>– No warranty<\/strong> – No warranty<\/strong> – No warranty<\/strong> – No warranty<\/strong> – No warranty<\/strong> <\/td>\u2014<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

            Why don’t the balls have a warranty?<\/strong> Pickleballs suffer constant impact, extreme rotations and temperature variations that inevitably shorten their service life. This inherent wear and tear makes it impossible to offer coverage that depends on non-production factors (intensity, surface, climate, hitting style). Therefore, as is common in the industry, balls are out of warranty. <\/p>\n\n

            Normal wear and tear, misuse or modifications are not covered for any product.<\/p>\n\n

            \n\n

            7. SHIPPING AND FEES<\/strong><\/h3>\n\n
            Zone<\/strong><\/td>Standard rate<\/strong><\/td>Networking**<\/strong><\/td>Estimated time<\/strong><\/td><\/tr>
            Peninsular Spain<\/td>4,99 \u20ac<\/td>9,99 \u20ac each<\/td> 24-48 h<\/td><\/tr>
            Balearic Islands<\/td>9,99 \u20ac<\/td>15,99 \u20ac<\/td> 3-5 days<\/td><\/tr>
            Canary Islands, Ceuta, Melilla<\/td>20,75 \u20ac<\/td>29,99 \u20ac<\/td> 5-7 days<\/td><\/tr>
            Europe (EU)<\/td>15,99 \u20ac<\/td>15,99 \u20ac<\/td> 3-5 days<\/td><\/tr>
            United Kingdom<\/td>19,99 \u20ac<\/td>29,99 \u20ac<\/td> 5-7 days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

            * For special destinations or large volumes, please ask for a quotation.** Networks = portable network\/track systems.<\/p>\n\n

            \n\n

            8. SECURE PAYMENT<\/strong><\/h3>\n\n
              \n
            • Accepted methods of payment<\/strong><\/li>\n<\/ul>\n\n

              Credit and debit cards (VISA, Mastercard) through the secure gateway Redsys\/CECA<\/strong>, PayPal<\/strong>.256-bit SSL encrypted gateway.<\/p>\n\n

                \n
              • Some banks will show a pre-authorization that your bank will release automatically; if not, contact your bank to expedite it.<\/li>\n<\/ul>\n\n
                \n\n

                Do you have any questions?<\/strong><\/h4>\n\n

                Write us at support@burksport.com<\/strong> or call us\/WhatsApp at +34 608 97 15 27.<\/strong>We are here to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"

                We want you to enjoy your purchase as much as your next game. If something doesn’t fit, we explain step-by-step how to proceed-and what our warranty does (or doesn’t) cover.…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5402","page","type-page","status-publish","hentry"],"yoast_head":"\nAfter-sales policy - B\u00dcRK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/burksport.com\/en\/after-sales-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-sales policy - B\u00dcRK\" \/>\n<meta property=\"og:description\" content=\"We want you to enjoy your purchase as much as your next game. 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