We want you to enjoy your purchase as much as your next game. If something doesn’t fit, we explain step-by-step how to proceed-and what our warranty does (or doesn’t) cover.
1. WITHDRAWAL PERIOD
You have 15 calendar days from the date you receive your order to request an exchange or return.
2. HOW TO INITIATE THE RETURN
- Through the “Contact” section of the web site.
- Fill in your data, indicate in the subject “RETURN” and send.
- Fill in your data, indicate in the subject “RETURN” and send.
- Or contact us directly:
- E-mail: support@burksport.com
- Tel./WhatsApp: +34 608 97 15 27
- E-mail: support@burksport.com
You will receive a return code and confirmation of the shipping address.
Remember: the customer assumes the cost and responsibility for the return transport. Always use a certified and insured service.
3. PRODUCT REQUIREMENTS
- Must arrive unused, clean and with original packaging/labels.
- We do not accept returns of:
- Customized or made-to-order items.
- Unsealed hygiene products (e.g., open grips).
- Customized or made-to-order items.
BÜRK reserves the right to refuse returns that do not meet these conditions.
4. SHIPPING ADDRESS
Write us at support@burksport.com to open the incident, provide you with a return code and we will give you the shipping address.
Include a copy of your invoice or confirmation email and write the return code both inside and outside the package. We are not responsible for damage or loss in transit.
5. REFUNDS
| Situation | Amount we reimburse¹ |
| You return the entire order and paid shipping. | Order total minus initial shipping costs |
| Return the entire order with free shipping | Order total minus standard shipping rate |
| You return part of the order | Value of returned items |
¹ Refunds are issued within a maximum of 15 days after we receive and verify the item, using the same payment method.
6. PRODUCT WARRANTY
| Category | Coverage | Duration |
| Paddles | Manufacturing defects | 3 years |
| Textile & Accessories | Manufacturing defects | 3 years |
| Balls | – No warranty – No warranty – No warranty – No warranty – No warranty | — |
Why don’t the balls have a warranty?
Pickleballs suffer constant impact, extreme rotations and temperature variations that inevitably shorten their service life. This inherent wear and tear makes it impossible to offer coverage that depends on non-production factors (intensity, surface, climate, hitting style). Therefore, as is common in the industry, balls are out of warranty.
Normal wear and tear, misuse or modifications are not covered for any product.
7. SHIPPING AND FEES
| Zone | Standard rate | Networking** | Estimated time |
| Peninsular Spain | 4,99 € | 9,99 € each | 24-48 h |
| Balearic Islands | 9,99 € | 15,99 € | 3-5 days |
| Canary Islands, Ceuta, Melilla | 20,75 € | 29,99 € | 5-7 days |
| Europe (EU) | 15,99 € | 15,99 € | 3-5 days |
| United Kingdom | 19,99 € | 29,99 € | 5-7 days |
* For special destinations or large volumes, please ask for a quotation.
** Networks = portable network/track systems.
8. SECURE PAYMENT
- Accepted methods of payment
Credit and debit cards (VISA, Mastercard) through the secure gateway Redsys/CECA, PayPal.
256-bit SSL encrypted gateway.
- Some banks will show a pre-authorization that your bank will release automatically; if not, contact your bank to expedite it.
Do you have any questions?
Write us at support@burksport.com or call us/WhatsApp at +34 608 97 15 27.
We are here to help you!
No products in the cart.